Ericast 168 - Education vs. Compliance

A quick(-ish) podcast on the pretty typical "customer service" theme, this time asking whether complying with a customer's request is always the "best" customer service... or is there a time and a place for "education" that doesn't necessarily jump to do what the customer asked?

Intrigued? Listen to the podcast. Then call with questions or comments of any kind: 206-339-ERIC (a.k.a. 206-339-3742) or email me (eric) at ericast.com